Privacy Policy

1.Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how V12 Automobil collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to a newsletter or purchase a service. This website is not intended for children and we do not knowingly collect data relating to children. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

V12 Automobil is the controller and responsible for your personal data (collectively referred to as 'Company', 'we', 'us' or 'our' in this privacy notice). We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2.The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

3.How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you apply for our services, make an enquiry, create an account on our website, subscribe to our service or publications, request marketing to be sent to you, enter a competition, promotion or survey, or give us some feedback.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
• Third parties or publicly available sources. We may receive Technical Data from analytics providers, advertising networks and search information providers; Contact, Financial and Transaction Data from providers of technical, payment and delivery services; and Identity and Contact Data from data brokers, aggregators or publicly available sources.

4.How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where we need to perform a contract we are about to enter into or have entered into with you, where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, or where we need to comply with a legal or regulatory obligation. Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

We have set out below the purposes for which we plan to use your personal data, and which legal bases we rely on to do so. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

To register you as a new user

Type of data: Identity, Contact. Lawful basis: Performance of a contract with you.

To process and deliver your enquiry, request or order

Including managing payments, fees and charges, collecting and recovering money owed to us, and managing financial applications. Type of data: Identity, Contact, Financial, Transaction, Marketing and Communications. Lawful basis: Performance of a contract with you; necessary for our legitimate interests (to recover debts due to us).

To manage our relationship with you

Including notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey. Type of data: Identity, Contact, Profile, Marketing and Communications. Lawful basis: Performance of a contract with you; necessary to comply with a legal obligation; necessary for our legitimate interests (to keep our records updated and to study how customers use our services).

To enable you to partake in a prize draw, competition or survey

Type of data: Identity, Contact, Profile, Usage, Marketing and Communications. Lawful basis: Performance of a contract with you; necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business).

To administer and protect our business and this website

Including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data. Type of data: Identity, Contact, Technical. Lawful basis: Necessary for our legitimate interests (running our business, IT services, network security, fraud prevention); necessary to comply with a legal obligation.

To deliver relevant website content and advertisements

And to measure or understand the effectiveness of the advertising we serve to you. Type of data: Identity, Contact, Profile, Usage, Marketing and Communications, Technical. Lawful basis: Necessary for our legitimate interests (to study how customers use our services, develop them, grow our business and inform our marketing strategy).

To use data analytics to improve our website, services, marketing and customer relationships

Type of data: Technical, Usage. Lawful basis: Necessary for our legitimate interests (to define customer types, keep our website relevant and inform our marketing strategy).

To make suggestions and recommendations to you about services that may interest you

Type of data: Identity, Contact, Technical, Usage, Profile. Lawful basis: Necessary for our legitimate interests (to develop our services and grow our business).

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you this is how we decide which products, services and offers may be relevant for you. You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and adjusting your marketing preferences, by following the opt-out links on any marketing message sent to you, or by contacting us directly. Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5.Disclosures of your personal data

We may have to share your personal data with external third parties who provide finance, website, IT and system administration services; professional advisers including lawyers, bankers, auditors and insurers; and HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances. We may also share data with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

If a change happens to our business, the new owners may use your personal data in the same way as set out in this privacy notice. We require all third parties to respect the security of your personal data and to treat it in accordance with the law, and we do not allow third-party service providers to use your personal data for their own purposes.

6.International transfers

We do not transfer your personal data outside the European Economic Area (EEA).

7.Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8.Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and the applicable legal requirements.

9.Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent at any time where we rely on consent to process your data.

If you wish to exercise any of the rights set out above, please contact us. You will not usually have to pay a fee to access your personal data or exercise your other rights, although we may charge a reasonable fee, or refuse to comply, if your request is clearly unfounded, repetitive or excessive. We may need to request specific information from you to confirm your identity as a security measure, and we may contact you for further information to speed up our response. We try to respond to all legitimate requests within one month; occasionally it may take longer if your request is particularly complex, in which case we will notify you and keep you updated.

10.Glossary

Lawful basis

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you before we process your personal data for our legitimate interests. Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract. Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Your legal rights, in detail

Request accessto your personal data (a 'data subject access request') to receive a copy of the personal data we hold about you and check that we are lawfully processing it.

Request correction of the personal data that we hold about you, so that any incomplete or inaccurate data is corrected.

Request erasure of your personal data where there is no good reason for us continuing to process it, including where you have successfully exercised your right to object, or where we are required to erase data to comply with local law.

Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object, or where we are processing your data for direct marketing purposes.

Request restriction of processing of your personal data for example while we establish its accuracy, or while you need us to hold it to establish, exercise or defend legal claims.

Request the transfer of your personal data to you or to a third party, in a structured, commonly used, machine-readable format.

Withdraw consent at any time where we are relying on consent to process your personal data, without affecting the lawfulness of processing carried out before you withdraw it.

This page reflects the Privacy Policy published by V12 Automobil at v12automobil.co.uk, adapted here for style consistency. If you have any questions, please contact us at info@v12automobil.co.uk.